Cal Downs on the relationship between communication,
satisfaction and productivity:
And the relationship to Organizational Communication:
Communication in Organizations
Communication is a dynamic and somewhat vague process, and can
occur when encoding / decoding messages, choosing which messages to send and to
Communication exists at many levels of an organization, and
studies can be done at each of those levels.
Organizations have communication subsystems: instruction,
information, persuasion, integration, innovation. These subsystems are not
mutually exclusive (a performance review could fall into all of these)
The ROLE of communication is the process by which organizing is
done - anytime two individuals interact.
Communication and Productivity
Productivity is hard to study but is of vital importance because:
- improving productivity is of paramount concern to organizations
- communication professionals need to make realistic claims for their
interventions and to document the results
Communication Links of Analysis:
- Generally perceived links (intuition, feedback, etc)
- Organizational Links (system wide level of organization)
- Work Unit Links (comm. between groups in an organization)
- Supervisor - Subordinate Links (w/ immediate boss)
- Individual Links (co-workers)
From the Articles I found
- Downs explains in his articles the vital link between productivity and
organizations, and the key that satisfaction and communication plays in the
process. (Organizational Commitment)
- Down's "Communication Satisfaction Questionnaire" has been used over the
last few decades to study Org. Comm.
- This shows a high correlation between communication satisfaction and job
satisfaction. (Communication at job -> Satisfaction at job)
- There also exists a high correlation between job satisfaction and
organizational commitment. (Satisfaction at job -> Organizational
- Those satisfied with their job and committed to their organization are
more productive. (Organizational commitment -> More productive)
- The most important resource to an organization is productive employees.
The information above shows how important communication satisfaction is to
productive employees and a successful organization.
Communication links to Job Satisfaction:
Job satisfaction caused mostly by (Downs, 1977):
- Communication Climate
- Personal Feedback
- Supervisory Communication
Down's Communication Satisfaction Questionnaire aimed at assessing Comm.
satisfaction- a predictor of job satisfaction, which predicts organizational
commitment and job productivity. Productive employees are a company's most